Terms of Service

1About these terms

These Terms of Service (“Terms”) govern your access to and use of the software-as-a-service products provided by TREEVOXA, an Association of Persons (partnership firm) registered with the Federal Board of Revenue, Pakistan, NTN J883480, Plot No. R-326, Hansa Society, Scheme-33, Karachi East, Karachi, Sindh, Pakistan (“TREEVOXA”, “we”, “us”), including RE-ERP, Batchbook, FitZone Pro, MatrixHR, PharmaFlow, DealWisp and Callboard and their AI features (the “Services”). By creating an account or using the Services you agree to these Terms on behalf of yourself and the business you represent (“Customer”, “you”). If you do not agree, do not use the Services.

2Accounts

You must provide accurate information, keep your login credentials secure, and are responsible for all activity under your account and for the users you invite. You must be at least 18 and authorised to bind your business.

3Subscriptions and trials

Services are offered on monthly or yearly subscription plans as described on our Pricing page. Free trials last for the period shown at sign-up; at the end of a trial the account is paused until a paid plan is chosen. Plan limits (users, employees, stores, branches, members, companies, deal pages, call minutes, AI credits) apply as listed on the Pricing page.

4Payments and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns related to payment. Payments are subject to Paddle’s Buyer Terms.

Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. Prices are in USD and exclude applicable taxes, which are calculated at checkout. We may change prices with at least 30 days’ notice; changes apply from your next renewal.

5AI credits and AI features

Plans include a monthly allowance of AI credits that resets each billing cycle and does not roll over. Additional credit packs can be purchased; purchased credits do not expire while your account is active and are non-transferable.

AI output may be inaccurate or incomplete — you are responsible for reviewing AI-generated content and any action the AI assistant performs at your request. Actions that change or delete records require your confirmation before they run. Your content is processed by our AI providers only to deliver the feature and is not used by us to train AI models.

6Cancellation

You can cancel anytime from your billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Refunds are governed by our Refund Policy.

7Acceptable use

You must not: use the Services for anything unlawful; upload malware; attempt to access other customers’ data or bypass security or plan limits; reverse engineer the Services; resell the Services without written permission; or overload the Services or the AI features through automated abuse. We may suspend accounts that breach this section.

8Your data

You own all data you enter into the Services (“Customer Data”). You grant us a limited licence to host, process and back up Customer Data solely to provide and support the Services. You are responsible for having the right to enter personal data of your own customers, members, tenants or employees into the Services.

Our handling of personal data is described in our Privacy Policy. After cancellation you can export your data for 30 days, after which it may be permanently deleted.

9Availability and support

We aim for high availability but the Services are provided without a guaranteed uptime unless agreed in writing. We may perform maintenance and update features. Support is provided by email at support@treevoxa.com.

10Intellectual property

The Services, software, design and trademarks belong to TREEVOXA. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription.

11Disclaimers

Except as expressly stated, the Services are provided “as is” and “as available”. The Services help you manage your business but are not legal, tax or accounting advice.

12Limitation of liability

To the maximum extent permitted by law, TREEVOXA is not liable for indirect, incidental, special or consequential damages, or lost profits or data, and our total liability for any claim is limited to the amount you paid for the Services in the 12 months before the claim.

13Termination

You may stop using the Services at any time. We may suspend or terminate an account for material breach of these Terms or non-payment, with notice where reasonable.

14Changes to these terms

We may update these Terms; material changes will be notified by email or in-app at least 14 days before they take effect.

15Governing law

These Terms are governed by the laws of Pakistan, and the courts of Karachi have jurisdiction, without prejudice to any mandatory consumer rights you have in your country.

16Contact

TREEVOXA, an Association of Persons (partnership firm) registered with the Federal Board of Revenue, Pakistan, NTN J883480, Plot No. R-326, Hansa Society, Scheme-33, Karachi East, Karachi, Sindh, Pakistan — admin@treevoxa.com.